The Toronto Comfort Extended Residences & Executive Corporate Condo Rentals located in downtown entertainment / waterfront district provides visitors a refreshing alternative extended stays to hotels. We encourage guests to review our rules & policies and cancellation information listed below. Should you require additional assistance of any kind, please do not hesitate to contact us immediately.
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AGREED & PROCEED TO RESERVATION
Q: What essentials included & not included in your price & what do I need to bring?
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We are pleased to provide our guests with most essentials, including towel service, soaps, cookware, coffee, tea, non-alcoholic beverage. As well as candles, if requested. In-suite laundry and detergents are provided.
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Wireless Internet Access
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In-Suite Entertainment, HDTV Home Theater with various DVD Movies and HD Cable with BBC, DW-TV, EuroNews - Check Channel Listings
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We do not provided in-suite phone service, but you will have option to rent a Motorola Krzr K1 for making local and long distance calls.
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We do not provide in-suite computer, however wireless internet is accessible from the suite free of charge if you wish to bring your own laptop.
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Meals are not included, so you must bring or cook your own meals and alcoholic drinks.
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To use the spa, swimming pool, and whirlpool, you must bring your own bathing suit.
- Complimentary $25 Car Rental Credit for
new Zip Car members
Q: How is the Skytouch Presidential Suite different from Comfort/Family or Corporate Suite? Is it off limit?
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Our corporate suite and comfort suites ranges from 460 to 700 sq. with one bathroom. Presidential Suites is twice the size over 1,000 square feet with separate two large premium bedroom and bathrooms.
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Presidential suites are not off limit, but normally we inform our potential or existing customers that they eligible for a Presidential upgrade. Other clients can apply, but not guaranteed.
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The rate is higher and you must submit a refundable $500 damage deposit in cash on arrival and reservation deposit are much higher.
Q: Why is the mobile phone rental optional? Can I call long distance as well? How much does it cost?
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Since there is no in-suite phone service, you will have option to rent a mobile phone
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The cost of mobile phone service is $25/week + $1.00 per day after the first week ($1.00)
- Free Local Calling in Toronto to
any Toronto mobile or landline number and
unlimited SMS to Canada & U.S. Mobile
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Caller Display and Call Forwarding are included
- Long Distance to Canada &
lower 48 mainland United States are charged at
$0.25 per minutes (more info)
Q: What are your suite floor plans and what types of suites do you offer?
- All our suites are either 1 bedroom or 1 bedroom + 1 mini-bedroom (den/work area) or a two bedroom + two bathroom Presidential Suite (1,000 square feet!)
- For Comfort Suites, Units are 01, 02, 07, and 08.
- For Skytouch Junior Suites: Unit 29
- For Skytouch Presidential Prestige
Suites: Unit
10
- For Skytouch Presidential Junior Suites: Unit 02, Unit 09
- For Skytouch Ocean View: Unit 01
Q: There is a minimum stay requirement and do you offer nightly or drop in accommodation?
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For priority nightly pricing based on 30 days and 29 nights, the minimum stay is six month. For three to six month the price are higher.
- We do offer temporary accommodations on very limited basis, these type of accommodations are only limited to visitors outside of Canada.
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We do not offer nightly or drop in accommodation since we are not a hotel according to our condo declaration. Unless in exceptional cases, including, but not limited to emergency housing for medical treatments (documentation required), family emergency involving death or missing relatives, etc.
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For security reasons, starting September 1, 2008, we required all our guest to fill out a occupancy form and lease agreement (will be supplied to you after your booking) to fill out and a copy to might be passed on to the building management and security.
Q: Where are you located and how far away is downtown? This is a safe area? Can I get access to a public transit?
- We are located at the Toronto downtown waterfront, with most tourist attract in 3 to 15 minutes walking distance... no need to commute!
- Our area is one of the safest, modern and upper class part of Toronto. In addition, our building maintain a 24 Hour Concierge desk and Security
- Public transit is only 30 second walk from the north entrance.
Q: How come I can not find your building on Google Satellite Map? Can you provide me with driving directions?
- Our major intersection is Front Street West and Spadina Avenue, west from Spadina and Bremner Blvd.
- You may not find us in some satellite maps since our building has just being completed in October 2007.
- For driving directions or learn how to get here by the public transit, please visit our newly created How to Get Here page
Q: Do you provide car rental & parking?
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Current we do not operate a car rental service, however there is Zip Car rental service that charges base on hourly use with a very reasonable rate are located right in our underground parking lot. For more information or rates, please visit their web site here.
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Parking are available upon request in advance at the time of reservation for $12.50/day for 10 days or less, $10/day for 10 or more days and just $7.00/day for 30 or more days.
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Parking is not guaranteed if you do not notified us in advance, if you show up with a vehicle without informing us, we will do our best to allocate a available parking for you and charge you $15/day. However, in event that there is no available parking, you are responsible for find alternative parking as we have the rights to refused entrance to our underground parking
- Additionally, for new Zip Car
members, we are pleased to offer $25
complimentary free driving credit.
Q: Is there a reservation and security deposit? Is it refundable? Can I pay the reservation deposit by check/money order and where do I send it to?
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You will need to pay a 35% reservation deposit w/ VISA, MasterCard, American Express, or Discover via PayPal. 100% refundable if you choose to cancel 45 or more days prior to the initial arrival date, 50% refundable if is less than 45 days, and no refund if you cancel within 21 days prior to initial arrival date.
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All refunded issued will subject to 3.5% surcharge, this amount help us cover cost of credit card commission charged by PayPal.
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Security deposit are required at our discretion
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If you cancel prior arriving, the rental fees and security deposit will be returned to you.
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We do not accept money orders or personal checks.
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note, we only accept cheques, checks,
money orders in either Canadian or US
Funds. All prices are quoted in
Canadian Dollar (CAD) but we only
accept payments in Canadian Currency
for domestic guest
- International guest have the option of paying in US dollars with prior notice + $9.00 surcharge
Q: Why is there a security/safety/damage deposit? How much is the security deposit?
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We required a security deposit for many reasons, mainly we only want to attract professionals and upper class couples whom will not likely damage or removes our property without consent.
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We will let you know how much is the security deposit after we received the reservation and application letter.
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The deposits can be as low as $400 and as high as $1,500 depending on your application.
Q: How do I pay and get my refund on security/safety/damage deposit?.
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You will need to pay security deposit by cash
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Alternatively, a authorization on a VISA or MasterCard can also be used as damage deposit and credit card imprint and signature will be kept on the file for 30 days after departure if this option is chosen.
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In event of damage occurred during your stay, we will either charged you for the full amount of repair or replacement if cost are known or make a temporary authorization or charged to your credit card up to amount on the imprint and follow by a second charge if the cost of repair or replacement is higher or issue refund if it is lower. For more detail, please refer to the Policies Section on this page the how we determine and charges you for the damages, repairs or replacements.
Q: Do you accept personal cheques/checks/money order and Credit Cards?
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No, we do not accept money order or cheques / checks
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We are more than happy to accept credit card for the initial reservation amount of $300, but the balance must be paid in US / Canadian currency in cash or International Postal or Bank Money Order on arrival. This is necessary in order to keep our price low by avoiding 3.5% credit card surcharge, in addition to growing trends in credit card fraud.
- It is possible to pay in full with credit card, please contact me to make that arrangement.
Q: How
do I earn Aeroplan Points
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Aeroplan miles are awarded upon request to eligible Aeroplan members with minimum reservation for 10 nights or more.
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Guests will earn accumulative 1,000 non-status Aeroplan miles for first 10 nights and 100 miles for each additional eligible nights.
- A bonus of 500 miles will be credited for each returning stay of six night or more
- Points will only be credited within 3
business days upon conclusion of your
accommodation and will not be rewarded
in event of cancellation and early
departure.
Q: Can I bring additional guest?
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Yes, the reservation includes stay for two adults for Comfort and Corporate suites and four adults for Presidential Suites, each additional guest will be charged $125 for the entire duration of the stay. Our suite can accommodate up to 4 to 6 guests. Multiple Bed available upon request. You ask you to kindly include the name of all guests and potential guests on the occupancy form in advance. Each unauthorized guest not listed on the occupancy form will counted as additional occupant and will be charged accordingly.
Q: How do I return the keys
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We'll normally arrival at 12 PM at the day of your departure to clean the rooms and get the keys from you, however if you are leaving earlier, please call us at 416.837.4965 or toll-free 1.888.887.7728 and we'll arrange someone to pick up your keys. Please note: you must return your key at the final day of your stay. Alternatively, if you wish to have early checkout, you can also return the key to the security and we'll mail you the damage deposit after the room-check. However, we do reserves the rights to hold your deposit up to 7 days.
Q: Does all guest have access to the amenities? Is it included in your accommodation?
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All our guest will have access to our amenities such as the swimming pool, gym and spas free of charge during normal hours of operation between 6:00 am to 11:00 pm
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The amenities will be close or inaccessible during the normal daily cleaning. The pool and spa will be close during any monthly water change in accord to the City of Toronto health and safety bylaw or repair which can last up to 3 business days.
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Please note that all minor underage of 18, must be accompany by adult when using the public amenities as such as the gym, as there is no life guard. We will not be responsible for any injuries or loss of life regardless of circumstances.
Q: How do arrange the check in time and check out?
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Your host will contact you 3 days to a week in advance to arrange your check in arrival time, including arranging any airport pick ups.
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Once the check in time arranged, please make sure you arrive on time, you will be given a 1.5 hour of grace period to arrive.
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A fee of $15 will be charged for each hour of lateness to compensate the host beyond 1.5 hour.
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Checkout time will be arranged after you are check in.
Q: Do you provide a ride from the airport or train station?
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Yes, we offer pickup from Pearson International Airport for $50 and drop off at airport for $40 provided that you provided at least 48 hours notice or else a additional $10 surcharge fee apply.
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Public Transit only cost $3.00 if you choose to take the public transit from Airport.
Q: Is there any other rules or anything else I should know about?
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Not pets allowed, unless prior arrangement are made
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We urge all our guests to go barefoot and to keep our suite as clean as possible, we do reserve the right to charge up to $300 in event of excess cleaning if required, such as hard stain, shoe dirt imprints in our carpet or flooring, found usage of tobacco products inside our suite or any other reasons in our discretion
Policies
Reservation Deposit
To secure a reservation with PayPal, a valid credit card
number will be required and kept on file.
Reservation by personal checks/cheques can be arrange,
this forms of payment must be received within 21 days of
the reservation request for complete processing.
Minimum Stay Requirement
The minimum stay are six month in most cases, three
months to six month are available in some
circumstance. Although, we offer short-term
accommodation on extreme rare bases for family members
involving with medical treatments and family
emergencies.
Cancellation or Date Change Policy
We request that guests contact us at least 45 days prior
to their arrival date should they wish to cancel.
Otherwise, guests will be charged for the 50% of
reservation deposit if cancellation are made within 30
days prior to arrival and no refund if it within 21 days
of arrival date. Same policy applied to date
change, no charge if the change is made 45 days prior to
initial arrival date or we are able to find alternative
tenant for dates which you have booked, and in event no
tenant found, the reservation deposit will be fortified
and new deposit will be required for the new
reservation.
Smoking
Policy
Our suites are smoke-free. We kindly ask that you help
keep our smoke-free rooms just that. Guests found to be
smoking in suites will be charged $100 for
deep-cleaning deducted from their deposits. We further
thank you in advance for limiting your use of tobacco
products to designated smoking areas within the
building, and outside on our porches, patios, and
balconies.
Children
We welcome children of all ages as our very special
guests, including guest and infants.
Additional Guest
Our reservation price includes stay for two adult guest
on one queen size bed in all our one bedroom suites or
four adult guest in two bedroom suites, each additional
guest will be charged $125 for the duration of the stay
regardless of age, including infant.
Pets
We apologize that pets are not permitted.
Quite Hours
We ask our guests to refine from loud music from 11:00
PM to 8:00 AM, excessive music compliant will be dealt
with case-by-case basis by the residence security staff.
Privacy Policy
This site is owned and
operated by Charles Huang, who also owns the Toronto
Comfort Rentals family brands and currently serves as
Vice President of Marketing, Acquisitions and Web
Development. Your privacy is very important to us. We
respect the privacy of every individual who visits this
Web site or responds to this rental advertisements. To
help protect your privacy, we are happy to inform you we
will not share any personal information with any other
party.
Security Deposit
We have the rights to
withhold portion or entire security/damage deposit if we
determine that damage had occurred to our property or
missing. In there is no damage occur, we reserve
the right to hold up the deposit up to 7 days after your
checkout date. If a credit card imprint authorization is
signed and no damage is found on checkout, the
authorization receipt will be kept for 30 days on file
before its being destroyed. In event of damaged
occurred, we either make a immediate charged for full
extend of damage or cost of replacement if known, or
make a temporary authorization to your credit card for a
amount up to full agreed deposited as signed and
differences of repair or replacement will be applied on
a second charged if it is greater than initital charge
or be refunded if the cost is lower.
Rent Payments
Upon arrival, we
required our guest to submit first and last month of
rent + security/damage deposit. In addition,
post-dated cheque/money order or credit card
authorization for the remaining month.
Our Rights to
Cancel
We reserves the right
to cancel your reservation or ask you leave our
property, if your payment had bounced (e.g. bounced
cheques NSF, or declined credit card payment), or if we
feel our property will be damage as result of your
stay. In such case, we will issue you a full
refund with the security deposit if you had not arrived,
if you had arrived and damages had not occur, we will
ask you to leave and the amount equivalent to nights
remaining will be refunded to you along with the
security deposit, provided nothing is damaged or
missing. The payment will be made out to you
within 7 days by method which you paid. We
reserves the right to refuse any future renewal of stay
or bookings.
Injuries
We will not be
responsible for any injuries or death that occurred
while staying in our suite, regardless of situation or
circumstance, even if it we are found to be negligence.
Reserve to change
policies and agreements
We reserves to change
our policies at any time with or without notice.
Damages
You are fully
responsible for damage or any items gone missing in our
suites, all security deposit will refunded provided the
keys are returned to the owner at last day of your
stay. There is fees for replacement of keys and
fobs of $200 per set. For more details, please refers to
Damage Deposit section under FAQ. You may not move
or modified any furniture including sofas, desk or bed
frame without consent of the owner's permission, and
guest will be liable if all damages, including scratches
to hardwood floor if found responsible.
Removal of Towels
Towels are not to be
removed from the suite, or else a $30 will be applied to
your credit card or deducted from your damage deposit
for each item goes missing. We encourage all our
guest to respect this rule, since it is extremely time
consuming for us to replace those items. Current
Inventories: 4 set of face, hand and bah towels for
Skytouch Junior Suite, five set of face, hand and bath
towels, with additional 8 of each set for Comfort Suites
and 8 sets of each for Skytouch Presidential Suite.
Terms & Condition of Use
Liability
Guests’ liability for
their account is not waived and guests agree to be held
personally liable in the event that any indicated
person, group, company or association fails to pay all
or part of any charges incurred.
Damage to residence property
We reserve the right to charge guests the cost
of rectifying damage, caused by the deliberate,
negligent or reckless act of the guest to the
residence’s property or structure. Should this damage
come to light after the guest has departed, we reserve
the right to make a charge to the guest’s credit / debit
card, or send an invoice for the amount to the
registered address. We will however make every effort to
rectify any damage internally prior to contracting
specialists to make the repairs, and therefore will make
every effort to keep any costs that the guest would
incur to a minimum.
Removal of residence property
We reserve the right to charge guests the cost
of replacing any items that are removed from the
premises by them without consent. The charge will be the
full replacement amount of the missing item, including
any carriage charges. Should the fact that the item is
missing come to light after the guest has departed, we
reserve the right to make a charge to the guests credit
/ debit card, or send an invoice for the amount to the
registered address.
Tampering with fire detection systems and fire
fighting equipment
We reserve the right to take action against any
guest found to have tampered / interfered with any fire
detection equipment throughout the residence, including
detector heads in public areas and bedrooms, break glass
points and fire extinguishers. Guests found to have
tampered with any fire detection or fire fighting
equipment will be charged with any costs incurred by the
residence due to their actions and additionally may be
asked to leave the residence. Depending on the severity
of the guest actions, the Police may become involved at
the residence’s discretion. Should the fact that fire
fighting or detection equipment had been tampered with
come to light after the guest has departed, we reserve
the right to make a charge to the guests credit / debit
card, or send an invoice for the amount to the
registered address.
Inappropriate behavior
It is the residence’s policy that all our
guests have the right to be treated with dignity and
respect and as a responsible host we believe that we
have a duty to our guests to protect them from
inappropriate behaviour. Should any actions by a guest
be deemed inappropriate by the Security Staff, or if any
inappropriate behaviour is brought to the attention of
the Security Staff, the residence reserves the right,
after any allegations have been investigated, to take
action against the guest. Depending on the severity of
the guest actions, the Police may become involved at the
residence’s discretion, or guests may be asked to leave
the residence.
Lost / Damaged property
Should any guest lose any belongings during
their stay or incur damage to their property, if we find
any lost property, we will make every reasonable effort
to locate the owner and return it, but if we cannot
locate the owner and an item is not reclaimed with 3
months of the guest’s departure it will be disposed of
by the residence.
Payment Terms
We do not accept visa electron, we only accept credit
card by PayPal. Please checks, cheques and money
order must be cleared prior to your arrival and we hold
the rights to refuse accommodation in event of bounced
or dishonor payment. All paper forms of payment
must be received by us 15 days prior to arrival date.
Check in / Out times
Check in and Check out times are explained when
bookings are made. Any extension to the check out time,
either pre-arranged or as a late departure, may incur a
charge upon departure.
Vehicles
All vehicles are parked at the owners’ risk.
Should a problem occur with a vehicle in the underground
visitors, the residence cannot accept any liability. If
a vehicle is left in the visitors parking or any where
on residence property for more than 8 hours after the
guest has departed without the written consent of the
residence, the residence reserves the right to remove
the vehicle at the owners’ expense.
Nothing in these terms or conditions shall limit or
restrict the guests’ legal rights as a consumer.
Definition of an residence
The Act defines an
residence as "an establishment held out by the
proprietor as offering food, drink and, if so required,
sleeping accommodation, without special contract, to any
traveler presenting himself who appears able and willing
to pay reasonable sum for the services and facilities
provided and who is in a fit state to be received."
Complaints
Any issues or complaints in regarding to the
property or suites must be reported to owner within 24
hours of problem discovered in order for the owner to
fix, resolve, or issue any form of compensation.
Our responsibility for guest's
property
The proprietor of any
residence has a duty to take reasonable care of the
property of his guests brought to the residence, whether
resident or not. We will not be liable for any property
exceeding value of $50 regardless whether as a result of
negligence of the residence owner. The proprietor can
avoid his liability only if he can prove that the loss
or damage was caused by the guest's own negligence, or
by an Act of God, or by an Act of the Queen's enemies.
Owner's strict liability
This liability, which applies only to owners,
whether they have been negligent or not, extends to the
loss or damage of guests' property only if at the time
of the loss or damage sleeping accommodation had been
reserved for the traveler; and the loss or damage
occurred between the midnight immediately preceding and
the midnight immediately following his stay at the
residence. The strict liability does not apply to
vehicles or property left in them, live animals or their
harness or other equipment As strict liability no longer
applies to these items, the owner no longer has a right
to detain them as security for unpaid bills.
We reserves the rights to change the F.A.Qs, Policies and Terms of Use anytime without notice.